18 million Brazilians are entitled to the Auxílio Brasil benefit and can withdraw using the Caixa Tem application. But, how can I receive assistance if I cannot access Caixa Tem?

In this case, some strategies can help you avoid making simple mistakes that cause inconsistencies in access, as well as learning the steps to access your account again.

This is because many people have encountered problems when trying to access the application and, when asked about simple issues of instability on the internet, for example, the instability would be easily resolved without any problems.

Below, understand the main errors and solutions for accessing the Caixa Tem application without necessarily having to go to a Caixa branch. Check out!

To grant access via WhatsApp, you will be directed to WhatsApp through the Caixa app itself. Thus, through the app you will receive a message with the list of necessary documents.

After that, take a clear photo of each of the documents, send it in the conversation and access will be granted.

To change your phone number at Caixa Tem, you must go to a Caixa branch and provide your CPF and show your photo ID to change your phone number or any other registration information.

To create a login to Caixa Tem, you must install the application on your cell phone, available for Android and iOS. After that, open the application and click on enter and then on “register”.

Then, enter personal data such as CPF, full name, cell phone number, date of birth, email and zip code. Next, create a six-digit numeric password that is different from your CPF number and that has no repetitions and cannot be your date of birth.

So, click on “I’m not a robot”. You will then receive an email and simply click on the link to validate your registration.

After that, return to the menu screen and tap the “allow access” option. When an automatic chat appears, click on the option “tap here to access for the first time”. This way, you will validate your cell phone. Then click “Continue”.

The next step is to click on “receive code”. This code will be sent via SMS, so enter it in the requested field in the application. After that, give your cell phone a name that will be validated and you will be able to access the application normally.

To recover your login, you must open the Caixa Tem application. After that, enter your CPF and click on “I'm not a robot” and “Next”. Then, you must click to recover your password and a message will be sent to your email with further instructions.

There are some errors when accessing the application that can be avoided and thus bring better accessibility to users. Firstly, problems with the cell phone itself, because the device's memory may have problems storing new data.

In this case, you need to clear the app's browsing data, restart, and then try to access the app.

Secondly, internet connection problems, this is because you need to check the device for instability before trying to access the application. In fact, Caixa Tem also has updates and if they are pending, it may crash.

And finally, the access time, this is because there are times when there are a greater number of people trying to access the application, causing instability. So, try to access it at times of low traffic such as early in the morning or early in the morning.

Finally, if you want to know more about the benefits offered by the Federal Government, access our recommended content below.