Government Aid

How to register citizen card password

The citizen card is an essential item for those who have some type of government benefit. Through it, it is possible to check the balance of benefits. Therefore, knowing how to register the password is essential. Find out how to do it here!

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Without the password, you cannot use the card.

O Cartão Cidadão é emitido pela Caixa Econômica Federal e para utilizá-lo é necessário o cadastro de senha. Fonte: Caixa.
The Citizen Card is issued by Caixa Econômica Federal and to use it you need to register a password. Source: Box.

Before talking about the citizen card password registration, we should mention that in contrast to all credit cards on the market, the citizen card brings other benefits with it.

It is practically a document, as it carries various personal and financial information about its user. However, only formal workers or people who receive benefits from government social programs can purchase it. 

Workers with a formal contract receive FGTS (Indemnity Fund for Length of Service) and also the PIS (Social Integration Program) salary allowance through the citizen card.

In addition, query, withdrawal and verification processes happen in the same way. As a result, having problems with the citizen card password registration process should really be a cause for concern.

We produced this article thinking of you who are unable to register with a citizen card password. So don't miss the next topics!

How to apply for the citizen card?

First of all, we have to point out that this card is only available to those who have already been workers with a formal contract. Or beneficiaries of some kind of aid from government social programs. That is, all other people who are not part of these groups cannot apply for the citizen card.

The citizen card is really a document for people who are part of the groups mentioned above. A creation of the Federal Government, it allows people to access their social and labor benefits. 

Contrary to what many people think, all lottery agencies or Caixa Econômica Federal accept the card. In other words, its scope is national. In addition, you can easily receive the amounts in hand, in addition to consulting important information.

Anyone wishing to apply for a citizen card can proceed to the face-to-face service at the Caixa branches or even dial the bank's call center: 0800 726 0207. An important detail is that the attendants need your Social Registration Number (NIS) to give start the card issuing process.

You can find this number right on the first page of your Work Card, called NIS, PIS/PASEP or NIT.

It is important to remember that these numbers are only available to people who have registered social benefits at CadÚnico. In addition to the NIS, it is also necessary to provide your address and CPF, shortly afterwards the citizen card will arrive at your residence.

The big problem is that after arriving at the residence, beneficiaries are facing problems with the citizen card password registration. That is, many do not know how to carry out this part of the process. 

Without the password, it is not possible to have any information about your benefit, much less carry out transactions with the amounts. Therefore, we will teach you how to register the citizen card password below.

Get to know the Brazil Aid benefit

See here how the main benefit of the Federal Government works.

How to register citizen card password?

Afinal, como realizar o cadastro da senha? Fonte: Adobe Stock.
After all, how to register the password? Source: Adobe Stock.

We already anticipate that without the password, beneficiaries do not have access to various services and operations. Therefore, before using the card, it is necessary to register the password.

You can start the registration process by going to a Caixa Econômica Federal branch, using a telephone service or accessing Caixa's virtual environment.

Anyone wishing to register a citizen card password by telephone will need to dial the number 0800 726 0207 and inform the desired service. 

However, even if the request is made remotely, via the call center, the system still requires the beneficiary to appear at a lottery agency or at Caixa Econômica Federal (CEF).

In summary, the first step is to contact us at 0800 726 0207. Soon after, it is necessary to wait for a period of about two hours until the password is in the system and you can confirm the secret digits. 

Lotérica also requires proof of identity, so it is necessary to bring one of the following documents:

  • General Registration or Identity Card;
  • CNH;
  • Employment and Social Security Card or professional cards;
  • Military identification;
  • Immigrant identity;
  • Passport.

On the internet the process is usually faster and simpler. To do so, simply enter the government's social benefits website. Then, enter your CPF or NIS (the email is not authorized at this first moment, because you still don't have a record).

Select the test option "I'm not a robot", then you must choose the button to register your password. The system will release the environment for you to inform your data and soon after it will store the information so that you can log in other times and create the citizen card password.

Forgot password? see what to do

Now we will explain what to do if you forget your password and consequently lose access to your citizen card account. In case this happens, keep calm as the process you need to do is very simple. This is because all you have to do is do the same thing you had already done when registering at Caixa agencies or by telephone.

Pay attention to step by step:

  • Call customer service at the number: 0800 726 0207;
  • Wait for the central to provide the card option and card password;
  • Inform the institution's system whether or not you want to receive extra information about your PIS or CPF;
  • Click on the new password request tab. 

This whole process is also useful for you who want to change your password for security reasons and not just in cases of forgetfulness.

After a new password registration via telephone service, it is necessary to confirm the new password at the lottery agency. This is all to avoid possible fraud. 

Stay tuned! You cannot enter the wrong password more than three times, otherwise the card will be blocked, as a security measure.

So here's the tip: always keep your password in safe places so there's no need to make a new registration.

Also, don't keep bank or citizen card passwords in places that are easily accessible to everyone. This can lead to fraud in the hands of malicious people.

What benefits can I consult with the citizen card?

Com o Cartão Cidadão é possível consultar diversos benefícios, além do FGTS. Fonte: Adobe Stock.
With the Citizen Card, it is possible to consult several benefits, in addition to the FGTS. Source: Adobe Stock.

Through the citizen card, workers and social beneficiaries can consult complete information on the following benefits:

  • Severance Indemnity Fund;
  • Unemployment aid;
  • Salary bonus;
  • PIS/PASEP.

If you are a beneficiary of unemployment insurance, it is important to be aware that the withdrawal of these benefits can be made directly at the cashier and without the benefits card. For this, be aware of the necessary identification documents and other withdrawal protocols.

Apart from those above, it is also possible to use the card to carry out financial operations for social benefits such as Auxílio Brasil, ID Jovem and the Incentive Program for Rural Activities.

Did you like it? Also check out how to unlock the citizen card by accessing our recommended content.

How to unlock citizen card

Did you receive your citizen card and don't know how to unlock it? Read our content and understand.

About the author  /  Marina Poncio

Graduated in Financial Management from UNOPAR. Acted as manager of large multinational companies. He is currently dedicated to editing, planning and producing content for the web specializing in economics and finance.

Reviewed by  /  Junior Aguiar

Senior Editor

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