Firstly, traveler problems with airlines have always existed. From flight delays to damaged luggage. However, with the Coronavirus this scenario has worsened even further. Many flights were canceled, and many passengers were left stranded. To help customers, we have AirHelp. An online clearing platform, which has existed since 2013.

Want to understand more about how AirHelp works? So, keep reading!

AirHelp is the largest flight compensation company in the world. But what does it mean? If you have ever had a problem with a flight, whether due to delay or cancellation, you can ask for compensation. However, most of the time travelers are left helpless and without help. This is where AirHelp comes into play. The platform operates worldwide helping passengers receive compensation for flight complications.

The company assists travelers who have had problems with:

The last case is one of the most interesting. This is because it is very common for problems that are not covered by law to occur. Even so, AirHelp negotiates some form of compensation with the company. Be it a voucher or refund.

This depends on each case. If the eligibility, information or legal services are unsuccessful, nothing is charged. 

However, in successful cases the company applies some rates based on the value of the flight compensation. See the details:

Therefore, if your request requires legal action, the fee for the compensation amount will be 50%.

There are other options, such as hiring AirHelp through a travel agency. In this situation, the values may vary according to the contract signed between the two parties. 

A big advantage of AirHelp is that you don't have to pay anything if your request is denied. For those who are left destitute, but are not sure if they will be compensated, it can be a good option. 

Running after a company and sometimes even having to deal with legal issues is a very tiring situation. Furthermore, with good legal advice the chances of you receiving compensation become greater. Despite the price of the fees, the value ends up being worth it when placed on the scale. 

Furthermore, making the request is super simple and 100% online. Everything can be done via the company's website.

ANAC Resolution No. 400 regulates the rights of air passengers in Brazil. According to this legislation, there are some situations in which you can call AirHelp. Look:

Flight delay compensation is very common. Especially with the number of daily flights at global airports. This failure is understood by the law as an error on the part of the company itself. 

With the pandemic, flight cancellations became even more frequent. Compensation in this case can reach up to R$5,000.

This error is very common, due to the first one we already mentioned: flight delays. Therefore, it is important to understand your rights and seek compensation.

Overbooking is when you arrive to board, and your boarding is refused. The reason? Crowded plane. AirHelp can also help you understand your rights in this case.

Arriving at the conveyor belts to wait for your suitcase, and it never arrives. Has it ever happened to you? If so, the legislation does not leave you helpless. Know your rights!

If you had any of these problems with your flight, follow these steps:

After submitting your information, just wait for AirHelp to contact you to find out if there is a possibility of being compensated.

We've already talked about every detail of AirHelp, and explained whether it's really worth hiring. But after all, is it trustworthy?

When checking whether a company – especially online – is trustworthy, it is good to pay attention to some details such as:

In the case of AirHelp, for example, the company has existed in Brazil since 2013, only here, the startup has already been mentioned in newspapers such as Exame, InfoMoney and Folha. In addition to operating worldwide as a flight compensation company.

On TrustPilot, a review platform, AirHelp has a rating of 4.6. An excellent review for the site. And it also has several comments confirming the company’s credibility. Negative comments are present, but the company is clearly ready to respond quickly.

AirHelp responded to 98% of the negative reviews on the site. Of course, it is impossible to guarantee that your problem will be resolved, but the company is not a scam!

All AirHelp services give you even more security when traveling. So, check out the 15 best airline cabins in this article: