Financial education

How to access Serasa Consumer

Do you already know Serasa Consumer? Through it you can monitor your CPF online for free. Check out in our post how to access and all its advantages.

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Get access to all Serasa functions

Entenda como acessar o Serasa Consumidor e suas vantagens. Fonte: Serasa.
Understand how to access Serasa Consumer and its advantages. Source: Serasa.

Do you know how to access Serasa Consumer?

Contrary to what many people think, Serasa is not a system that only companies have access to, as they use it to analyze people's financial profiles. Quite the contrary, anyone can access Serasa Consumer and check, among other things, their score, outstanding debts and even credit offers.

With access to this information you can guarantee some important services and offers, you know? So follow us to understand how to access Serasa Consumer and how this tool works!

What is Serasa Consumer and how does it work?

Serasa Consumer is one of the most famous credit bureaus not only in Brazil, but also in the international market. At the moment, there is no other company, public or private, that competes directly with Serasa Consumer. It is the main tool that companies use to decide whether or not they can trust a customer.

That is, other companies use this system to check whether or not it is worth just granting credit to the customer in question. In addition, the score that Serasa informs, the score, is able to show how good a payer you are.

Ever stop to think how this all works? Yeah, we also stopped to analyze and we'll explain it to you now.

Therefore, the credit bureau is a system that makes a kind of compilation of various information that stores, banks and other businesses send about a specific consumer. 

The company stores data on the financial behavior of Brazilian consumers in large digital storage banks. Thus, it is possible to carry out a detailed analysis of defaults, operations with checks and other information from the financial area.

Therefore, when accessing Serasa Consumer, in addition to consulting this information, it is possible to see your open accounts and negotiate them online. 

Currently, more than 500,000 customers use the systems to make more than 6 million queries daily for their customers, who can be companies or individuals. 

But why is it good to have a record on this platform? What are the benefits? Well, we will answer these questions in the following topics, be sure to follow along.

Consumer rights for negatives

Are you negative? Understand your rights as a consumer.

What are the advantages of Serasa Consumer?

Uma das vantagens do Serasa Consumidor é a possibilidade de acompanhar sua pontuação score. Fonte: Adobe Stock.
One of the advantages of Serasa Consumer is the ability to track your score. Source: Adobe Stock.

Undoubtedly, the main benefit of having a record and consulting it frequently is to create control of your financial life. Other than that, there are other very good advantages, they are: 

  • Keeping track of debts: knowing what you need to pay is the main point to start having a controlled financial life and having access to this information is essential;
  • Knowing your score on the Score: the score shows whether you pay your bills or not. The consumer Serasa demonstrates this analysis on a scale from 0 to 1000. Thus, the better your control, the higher the score;
  • Paying off debts online: the Serasa Limpa fair gives everyone the opportunity to pay off their CPF dependencies; 
  • Carrying out transactions with the digital wallet: the digital wallet is a new service offered by Serasa Consumer. Therefore, through it, it is possible to pay bills in a simplified way and without paying fees. Everything is 100% free and secure;
  • Consult the positive record: this is one of the tools that most helps workers, as the positive record uses all of your payment history to generate the score;
  • Applying for digital credit (eCred): when accessing Serasa Consumer, you also have access to the eCred platform, which is a tool that seeks access to loans or credit card offers.

How to access Serasa Consumer?

To access Serasa Consumer, the first step is to have a stable internet connection. Thus, it is possible to both access the Serasa website and also download the application. 

The first option is more suitable for notebooks or PCs, however it is also possible to access the site through smartphones and tablets. 

Remembering that for all cases you need to be registered on the platform. Otherwise, the system will direct you to the initial registration

Follow the steps below to access the Serasa consumer virtual environment:

  1. Enter the website serasa.com.br or the Serasa application;
  2. Insert the digits of your CPF in the initial part and tap on “Consult Now”;
  3. Then register (in cases of first access);
  4. At that moment, you need to inform personal data such as the Individual Taxpayer Registration number, birthday, first and last name, email and login password. It is important to remember that the password requires eight characters, including numbers and uppercase and lowercase letters;
  5. The system still requires account verification for your login to take effect, this process can happen through your digital mailbox or SMS via cell phone;
  6. Upon receiving the code, inform the serasa system and select the confirmation button to validate your account;
  7. Now the account is ready and you can access Serasa Consumer whenever you want.

Soon after this process, it will be possible to both check your score and have access to those other advantages that we described above.

How to register again in Serasa consumer?

If you already have an account and haven't logged into Serasa for a long time or used to leave your passwords saved by chance, you'll have to recover your account.

But rest assured, because this process is usually very simple and the consumer Serasa is no different. Still on the login page you will find the option that says “I forgot my password” and this is where the account recovery process begins. 

From then on, the virtual environment will ask for your access email or some other information to contact you, in case you don't remember the email. So, just follow the system process and register again on the Serasa consumer portal.

Did you like it? Check out our recommended content and understand the step-by-step process of registering with Serasa Consumer.

How to register with Serasa Consumer

Serasa Consumer is a free online platform to monitor your CPF. Know more!

About the author  /  Marina Poncio

Graduated in Financial Management from UNOPAR. Acted as manager of large multinational companies. He is currently dedicated to editing, planning and producing content for the web specializing in economics and finance.

Reviewed by  /  Junior Aguiar

Senior Editor

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