If you're looking for information on how cashback works at Shein, you've come to the right place! In this post, we'll explore everything you need to know to get your money back hassle-free.

Learn here when you can request a refund, how to prepare your order for return and how to make the request simply and easily.

It is possible to request a refund for Shein products in several situations, but it is important to know the conditions and deadlines for requesting a return. 

So, here are some common situations in which you can request a refund:

If you receive a defective or damaged product, Shein generally allows it to be returned for a refund or exchange. 

It is important to document the defect with photos and contact customer support as soon as possible.

If the item you receive does not match the size or color you ordered, you can request a refund. 

Additionally, Shein may offer exchange in these situations, depending on the availability of the correct product.

If you are simply not satisfied with the product, for example if it does not meet your expectations or what was shown on the website, you can request a return. 

Therefore, most products can be returned within a specified period of time, generally 30 days after receipt.

If Shein sends you the wrong product or your order is missing an item, you can request a refund for the wrong or missing items. 

In this case, contact customer support to report the issue.

If you wish to cancel an order before it has shipped, you can request a cancellation and a full refund. 

However, once the order has been processed for shipping, you will have to wait for delivery before requesting a return.

Well, these are some of the most common situations in which you can request a refund for Shein products. 

Remember to always check Shein's return policy for more details.

Not sure if you can return the product you purchased? So, check out the following list of items that are and are not eligible for return and refund:

If you are unsure whether a refund is possible or not, Shein customer support can help clarify your doubts.

Furthermore, to ensure that your refund request is accepted by Shein, it is essential to follow some recommendations:

So, by following these guidelines, you increase your chances of getting a hassle-free refund.

To request a refund on Shein, you will need to follow a few steps. Here's a step-by-step guide to requesting a refund for your purchases:

Faça login no site ou aplicativo da Shein. A partir do seu perfil, navegue até a seção “Meus Pedidos” para encontrar a lista de todas as suas compras recentes. Acesse sua conta no link abaixo:

Find the order you want to return and click on it to view the product details. If the item is eligible for a refund, there will be an option to request a return or refund.

Click “Request Return” and select the product you want to return. Shein may ask you to select the reason for the return and provide additional information, such as photos to prove defects or damage, if applicable.

After sending the request, wait for Shein to respond. If approved, you will receive instructions on how to ship the item back. This may include a shipping address and how to package the product.

Please package the item for return, including all accessories, tags and original packaging, if possible. Forward to the address provided by Shein and retain proof of shipping to track the package.

You can track your refund status in the “My Orders” section. Shein will notify you when you receive your item and process your refund.

If everything is in order, Shein will process the refund. The amount will be refunded to the same payment method used for the original purchase.

By following these steps, you should be able to request a refund from Shein smoothly. If you experience issues during the process, contact customer support for help.

Also, if you want to request a refund from Shein before the order has been shipped, the process is simpler, as you can cancel the purchase directly through the website or app. 

O tempo para receber o reembolso depois da devolução na Shein depende de algumas etapas e do método de pagamento utilizado.

Para que o item seja aceito, ele deve ser postado para devolução dentro de 35 dias a partir da data de compra e estar em boas condições.

If the product passes quality control, Shein will issue a refund within 7 business days of receiving the item. However, due to shipping delays, this period may extend for an additional 3 to 5 days.

After that, the total time for the refund to reach your payment method depends on the bank or service used. 

Knowing that you can return your order if you are not satisfied gives you peace of mind when purchasing, right? But did you know that it is possible to win clothes on Shein without paying anything for it? 

If you want to find out how, our next post is for you! We'll explain how Shein's free trial program works and how you can receive clothes at no cost. See more below!