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Refund at Shein: Check Out Our Practical Guide
Refund at Shein offers security and peace of mind in your online purchases. Discover this valuable option to resolve problems with your orders and ensure your satisfaction.
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Everything you need to know about Shein's refund policy
If you're looking for information on how cashback works at Shein, you've come to the right place! In this post, we'll explore everything you need to know to get your money back hassle-free.
Learn here when you can request a refund, how to prepare your order for return and how to make the request simply and easily.
Refund on Shein: when can you request it?
It is possible to request a refund for Shein products in several situations, but it is important to know the conditions and deadlines for requesting a return.
So, here are some common situations in which you can request a refund:
1. Defective or Damaged Product
If you receive a defective or damaged product, Shein generally allows it to be returned for a refund or exchange.
It is important to document the defect with photos and contact customer support as soon as possible.
2. Product with Incorrect Size or Color
If the item you receive does not match the size or color you ordered, you can request a refund.
Additionally, Shein may offer exchange in these situations, depending on the availability of the correct product.
3. Product Dissatisfaction
If you are simply not satisfied with the product, for example if it does not meet your expectations or what was shown on the website, you can request a return.
Therefore, most products can be returned within a specified period of time, generally 30 days after receipt.
4. Wrong Order or Missing Items
If Shein sends you the wrong product or your order is missing an item, you can request a refund for the wrong or missing items.
In this case, contact customer support to report the issue.
5. Order Cancellation
If you wish to cancel an order before it has shipped, you can request a cancellation and a full refund.
However, once the order has been processed for shipping, you will have to wait for delivery before requesting a return.
Well, these are some of the most common situations in which you can request a refund for Shein products.
Remember to always check Shein's return policy for more details.
How to get discount coupons on Shein
Save by shopping at Shein: Find and enjoy the best discount coupons for your online fashion purchases.
What items are eligible for cashback at Shein?
Not sure if you can return the product you purchased? So, check out the following list of items that are and are not eligible for return and refund:
Items that can be refunded
- Clothing and Apparel
- Shoes
- Bags and Luggage
- Furniture
- Electronics
Items that cannot be refunded
- Underwear
- Jewelry and Accessories
- Cosmetics
- Pet Products
- Personalized Items and Gifts
If you are unsure whether a refund is possible or not, Shein customer support can help clarify your doubts.
Furthermore, to ensure that your refund request is accepted by Shein, it is essential to follow some recommendations:
- Never remove tags or damage the original packaging as this may invalidate the return.
- Avoid washing or using the product before requesting a refund, as worn or damaged clothing is not accepted.
- Do not personalize the item or make changes, such as sewing or cutting parts of the product.
- Finally, when packaging for return, make sure the item is well protected to avoid damage during transit.
So, by following these guidelines, you increase your chances of getting a hassle-free refund.
Refund on Shein: how to request it?
To request a refund on Shein, you will need to follow a few steps. Here's a step-by-step guide to requesting a refund for your purchases:
1. Access Your Shein Account
Log in to the Shein website or app. From your profile, navigate to the “My Orders” section to find a list of all your recent purchases. Access your account using the link below:
2. Select the Return Request
Find the order you want to return and click on it to view the product details. If the item is eligible for a refund, there will be an option to request a return or refund.
3. Start the Request
Click “Request Return” and select the product you want to return. Shein may ask you to select the reason for the return and provide additional information, such as photos to prove defects or damage, if applicable.
4. Wait for Approval
After sending the request, wait for Shein to respond. If approved, you will receive instructions on how to ship the item back. This may include a shipping address and how to package the product.
5. Send the Product
Please package the item for return, including all accessories, tags and original packaging, if possible. Forward to the address provided by Shein and retain proof of shipping to track the package.
6. Track Return Status
You can track your refund status in the “My Orders” section. Shein will notify you when you receive your item and process your refund.
7. Get Refund
If everything is in order, Shein will process the refund. The amount will be refunded to the same payment method used for the original purchase.
By following these steps, you should be able to request a refund from Shein smoothly. If you experience issues during the process, contact customer support for help.
Also, if you want to request a refund from Shein before the order has been shipped, the process is simpler, as you can cancel the purchase directly through the website or app.
How long does it take to receive the refund?
The time to receive a refund after returning to Shein depends on some steps and the payment method used.
For the item to be accepted, it must be posted for return within 35 days of the purchase date and be in good condition.
If the product passes quality control, Shein will issue a refund within 7 business days of receiving the item. However, due to shipping delays, this period may extend for an additional 3 to 5 days.
After that, the total time for the refund to reach your payment method depends on the bank or service used.
- SHEIN Wallet or SHEIN gift cards: about 24 hours.
- paypal: between 1 and 5 working days.
- Credit or debit card: between 1 and 15 working days.
Want to win free clothes at Shein?
Knowing that you can return your order if you are not satisfied gives you peace of mind when purchasing, right? But did you know that it is possible to win clothes on Shein without paying anything for it?
If you want to find out how, our next post is for you! We'll explain how Shein's free trial program works and how you can receive clothes at no cost. See more below!
Get free clothes on Shein: complete guide!
Learn how to get free clothes on Shein with our practical guide. Discover tips and secrets to look stylish without spending a penny!
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